Terms of service

the Service ("the Service") is provided by Niko Developments Ltd, registered in England and Wales under company number 17450168, registered office 25 Pateley Square, Wigan, WN6 7HG ("we", "us"). These terms form a contract between us and the business or organisation that creates an account ("you", "the Customer"). The person accepting them confirms they are authorised to bind that organisation. Questions: support@nikodev.co.uk.

1. The Service

The Service helps businesses plan, generate, review, publish and measure social media content and marketing links: AI-written drafts, rendered images, video and voiceover, tracked links that open apps or websites, automations, research and analytics. It is offered to businesses, not to consumers, and is not intended for anyone under 18.

2. Accounts and security

• Each person who uses the Service has their own sign-in. Accounts must not be shared.
• Sign-in uses a password or passkey together with an authenticator app. You are responsible for your members' credentials and for everything done under your workspace, and must tell us promptly if you suspect misuse.
• Workspace owners and administrators decide who has access and with what role.

3. Plans, trial and payment

• New workspaces start on a free trial for the period shown at sign-up. No card is needed for the trial; when it ends, the workspace becomes read-only until a plan is chosen.
• Paid plans are billed in advance, monthly or yearly, through our payment provider Stripe. Prices are shown in pounds sterling and exclude VAT unless stated. Each plan includes the limits shown on the pricing page (for example products, members, connected accounts, posts, media and research per month).
• Subscriptions renew automatically until cancelled. You can upgrade, downgrade or cancel at any time from the billing page; a cancellation takes effect at the end of the paid period, and fees already paid are not refunded except where the law requires.
• If a payment fails, the workspace may become read-only until it is paid, and may be suspended if it remains unpaid for 30 days.
• We may change prices or plan limits with at least 30 days' notice; changes apply from your next renewal.

4. Your content

• You keep ownership of everything you put into the Service and of the content it produces for you ("Customer Content"), subject to the rights of third parties in material such as stock footage, which is used under its own licence.
• You give us a licence to host, process, render and publish Customer Content only as needed to provide the Service to you.
• You are responsible for Customer Content and for what is published to your accounts: that it is accurate, lawful, that you hold the rights to it, and that claims about products are true. Generated drafts are suggestions; the Service is built for a person to review content before it is published, and automations publish only what you have configured them to.

5. AI-generated output

Drafts, images, audio and video are produced by AI models. Output can be inaccurate, similar to content produced for others, or unsuitable, and is provided without any guarantee of fitness for a particular purpose. You must review it before use. We do not use Customer Content to train AI models, and our model providers do not use it to train theirs.

6. Connected platforms

When you connect a social media account, app store or analytics source, the Service uses that provider's official interface with the permissions you grant, to publish what you approve and to read the results. Your use of those platforms remains subject to their own terms and community rules, which you must follow. A platform may limit, change or withdraw its interface at any time, and we are not responsible for its availability or decisions. You can disconnect an account at any time.

7. Acceptable use

You must not use the Service to:

• publish content that is unlawful, misleading, defamatory, hateful, harassing, sexually explicit, or that infringes anyone's rights;
• send spam, run deceptive engagement schemes, impersonate others or manipulate platform metrics;
• collect or process personal data about others without a lawful basis;
• attempt to access other customers' data, probe or bypass security, overload the Service, or reverse-engineer it except as the law allows;
• resell or provide the Service to third parties without our written agreement.

We may remove content or suspend access that breaks these rules, and will tell you why unless the law or the safety of others prevents it.

8. Personal data

For personal data in Customer Content and in the audiences you reach (for example people who click your tracked links), you are the controller and we act as your processor under our data processing agreement, which forms part of these terms. For your account, billing and support data we are the controller, as described in our privacy policy.

9. Availability and support

We aim to keep the Service available and secure and publish its status at /status, but do not guarantee it will be uninterrupted or error-free. We may change features, provided we do not materially reduce the core functions of a paid plan during its current period. Support is by email.

10. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law.
• Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data arising from the Service.
• Our total liability in any 12-month period is limited to the fees you paid us in that period.
• You will compensate us for claims by third parties arising from Customer Content or from your breach of section 7.

11. Ending the contract

You may close your workspace at any time by cancelling your plan and asking us to close it. We may end these terms on 30 days' notice, or immediately if you materially breach them and do not put it right within 14 days of being told. For 30 days after closure we will provide an export of your data on request; after that we delete Customer Content, except where we must keep records by law.

12. General

We may update these terms; we will give at least 30 days' notice of material changes by email or in the Service. These terms are the whole agreement between us about the Service. They are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.